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focus
“My greatest satisfaction is seeing
happy and satisfied guests”
Mixalis Kiriakakis – Andronis Concept Wellness Resort Manager In my personal opinion the personalized approach to the customer and the
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A n d r o n is C o n c e p t W e l l n e s s
R e s o r t M a n ag e r , M ix a l is
K i r i a k a k is s h a r e s h is v is i o n f o r
t h e 2 0 2 2 S a n to r i n i ’ s s e a s o n .
You arrive on the island and take on your duties. What is the first place
that you would go to in order to relax and rejuvenate?
The first place would be the Andronis Concept restaurant. The path in front
of the restaurant has this incredible view of the Caldera and the Aegean Sea
that really relaxes me.
What do you believe is the greatest asset that the Andronis Concept
Wellness Resort experience offers and what exactly makes it stand out?
Andronis Concept Wellness Resort’s greatest asset is the calm and relaxation
that guests get to experience throughout the season. Even when the hotel is
at full capacity and the island is in high season, the Andronis Concept has its
own rhythms and exudes a peaceful atmosphere.
What is the biggest challenge you face this year (which is fully sold-out)?
The biggest challenge is finding the right staff able to meet both the
requirements and demands of this season and Andronis Concept Wellness
Resort’s demanding clientele.
What gives you the most satisfaction in your day-to-day running of the
Andronis Concept Wellness Resort?
My greatest satisfaction is seeing happy and satisfied guests.
What skills or personality traits are essential in luxury hospitality today?
What are the key talents you rely on?
Patience and willingness!
Can you share a guest’s experience you feel you will never forget in your
career?
Last year, we had an especially lovely family staying in one of our suites - at the
end of their stay the mother of the family told me that her children viewed me
like a member of the family. That’s a moment in my career that I will never forget.
Engaging with the world of hospitality is obviously amazing and constantly
offers life lessons. How have you evolved through the process of welcoming
visitors to the most beautiful island in the Cyclades?
I agree that the world of hospitality constantly offers life lessons and what it
has offered me is that I have become much more organized.
What secrets would you share about Santorini and Greece overall with
a foreign visitor?
One of the most beautiful and special experiences that I would suggest is
walking the impressive 9km hiking trail along the Caldera that connects
Fira with Oia. As for Greece, I would suggest that visitors fully discover our
delicious traditional cuisine.
What is your personal definition of 5-star luxury hospitality? Has it
changed at all over the past few years?
I believe that yes, the concept of luxury in hotel services has changed a lot.
attention to detail make the difference.
How do you think this summer season on the island will fare?
If there aren’t any drastic changes globally, I predict that 2022 will be Santorini’s
best season ever. •
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