Page 109 - NUMO JOURNAL 2024

E N J OY

EVERY STAFF
personal to everyone. Each well-
ness service at a Numo hotel offers MEMBER REFLECTS
guests warm care and sensations. THE PHILOSOPHY OF
Through our signature wellness and
spa menus, our associates can cre- NUMO: WELLNESS
ate effective ambiences tailored to INTEGRATED WITH A
each guest’s needs, so that they feel
emotionally connected and can take MODERN LIFESTYLE
beautiful memories home with them. AND SENSE
What was the greatest challenge you
faced while implementing the design of OF PLACE.

Nothing’s more important to Stavros Mavridis,
Director of the Health & Wellness Business Unit
at Eminence Hospitality, than perfect customer
experiences. Every decision regarding a spa’s
policies, treatments, and design must benefit
the guest holistically. This approach was
integral to the enrichment of Numo Hotels &
Resorts and their wellness services.

As the Director of the
WELLNESS Health & Wellness Business Unit at Emi- for emotional, memorable experiences.
Following our pillars of great hospitality,
nence Hospitality, Stavros Mavridis is an combining personal wellbeing, a mod- your holistic wellness experience in Crete, every staff member reflects the philoso-
EMINENCE expert in designing end-to-end solutions ern lifestyle, and a sense of place, we and how did you tackle it? phy of Numo: wellness integrated with a
that elevate customer experiences. His
The challenge we faced was to surpass
created a guest journey with wellness
modern lifestyle and sense of place.
collaboration with Numo Hotels & Re- at the forefront, enhancing the Numo ourselves and go beyond the ordinary. Could you share a personal experience while
After taking Numo Hotels sorts on the islands of Crete and Myko- experience. The services we developed We overcame it with the support of Nu- collaborating with Numo Hotels & Resorts
nos enhanced the collection’s hospitality, with the Numo Wellness & Spa team are mo’s owners and team. Collaboration is that changed your perspective or maybe
& Resorts’ wellness resulting in tailor-made wellness and spa bespoke, and our priority when design- crucial to success and to ensure guests taught you something?
services that take guests on a holistic ing them was to consider the mindset of experience a seamless journey. We are learning each day and always
experience to new heights, and highly rewarding journey. He breaks guests booking their stay at any Numo “A property’s approach towards wellness will. Our job is to enhance operations
Stavros Mavridis talks down his principles and decision-making hotel. From the moment they book un- should flow freely between revenue centres and connect people with experiences. At
process, as well as his experiences while til the time they leave, the whole journey and be present throughout guest’s journey.” Numo’s hotels, we witnessed the Greek
about his work and how it working with the Numo teams. reflects our signature approach to well- How did you feel when you toured the col- hospitality industry’s shift towards a
Did you create signature wellness services ness, which includes providing tips and a lection’s hotels? more genuine, holistic approach, and we
benefitted the collection’s for visitors of Numo Hotels & Resorts? What personal touch to a healthy lifestyle. Each Numo property has its own char- learned that change is possible.
infrastructure. was your priority when designing the differ- What will a visitor experience and feel af- acter, and wellness influences everything Complete the sentence: “I’d return to Numo’s
ent aspects of this experience? ter completing their journey at each hotel’s to do with socialisation, mindfulness, Crete to…”
Our philosophy is to respect the vision of wellness space? ISTOCK BY GETTY IMAGES nutrition, ecology, fitness, and emotion. …meet the people who ‘’touched’’ me
the owner and brand we are collaborat- In our industry, our priority is to ‘’touch’’ We proposed to connect all the above and feel the local vibes of freedom and
ing with. We implement wellness services people. The feelings inspired are very and create a journey for the guest where passion. •

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